Shipping Policy

Shipping Policy
Your satisfaction is our top priority, we are committed in processing your order, now we are bringing our service to the next level offering SAME DAY DELIVERY (Within Klang Valley) and also FREE EXPRESS DELIVERY. 

Domestic Shipping (within Malaysia)

NEW - SAME DAY EXPRESS DELIVERY (within Klang Valley Only)
Order with payment before 1pm, parcels arriving before 5pm on the same day. 

FLAT RATE of RM18      [FREE Shipping with purchase RM180 & above]
*Klang Valley areas includes : 
- Kuala Lumpur
(Main KL city, Kepong, Setapak, Taman Melati, Titiwangsa, Melawati, Wangsa Maju, Pandan Jaya, Gombak, Setiawangsa, Cheras, Sg Besi, Sri Petaling, Sri Hartamas, Seputeh, Taman Desa, Old Klang Road, Kuchai Lama, Bangsar, Taman Tun Dr. Ismail, Damansara Heights, Ampang) 
- Selangor 
(Petaling Jaya, Damansara Jaya, Damansara Utama, Bandar Sunway, Kelana, Puchong, Shah Alam, Subang, Ampang, Batu Caves, Seri Kembangan) 

Do get in touch with us, if you need confirmation on your location, support@myfamediva.com 

As for other locations, orders will be received within 2-7 business working days (excluding Public Holidays, Saturday and Sunday) *subjective to POSLAJU 

For shipping fees
- West Malaysia :  Flate Rate of RM8.00                                       [FREE Shipping with purchase RM110 & above]
- East Malaysia (Sabah & Sarawak) : Flate Rate of RM12.00     [FREE Shipping with purchase RM160 & above]

Reminder: It is the buyer responsibility to be available to receive the parcel during the time of delivery. Delivery will be make during standard Working Day & Business Hours (Mon-Fri, 9am-6pm). Kindly provide address that YOU are available during these time (Eg. Working Place or Office address) to accept and signed for receipts, as we are not liable for any delay of the delivery cause by the addresee not available during the delivery. Poslaju DO NOT call before delivery, should you have any enquiry please contact POSLAJU at 1300-300-300, or track your parcel status via http://www.poslaju.com.my/track-trace/

Please note that you may be required to collect your package at Poslaju Centre in case delivery can not be made beacuse you were not available at the delivery address or invalid of addresses. If parcel bounce back to us, due to no collection or unsuccessful delivery, customer are required to pay another shipping cost for re-delivery.  We are not liable for any delays caused by events beyond its control. You may also contact us at support@myfamediva.com, if you have not received your order within 7 business days, we would try our very best to assist you further. 

International Shipping 
We are committed in processing your order on the next business working days upon successful payment confirmation and provides 2 types of international shipping services :

For ECONOMY - Within 14 up to 35 working days *may be varies in countries, provides full-mile online tracking, however might need longer lead-time. 

For EXPRESS - Within 7 working days *may be varies in countries, provides full-mile online tracking

Get estimation quotes upon checkout, and now we are offering for EXPRESS Shipping :  

We are not responsible for any delays caused by events beyond our control, as it involves with multiple transit stations and also cross-countries couriers.  We are not taking any responbility for any delay of the parcel delivery due to invalid address provided. Should you need any assistance, please contact us at support@myfamediva.com , we would try our very best to assist you further.